She Said
I receive a phone message from the area manager of installations for Home Depot…. He wants to know if he can come by to see how the tile backsplash is coming along. Sort of a “spot check”, I gather, on the installers
I call him back to let him know that he’s welcome to come and check it out, but they finished yesterday. He’s surprised, since it was scheduled as a two-day job…. I explain it the way it’s been explained to me: the mortar for backsplash tiles dries more quickly than for floor tiles; hence it could be completed in just one day. “Ah, yes; that’s right.” Well, he’d still like to come and take a look, if that’s all right with me….
I haven’t completed the sealant, but he thinks it looks really great. He reviews with me the items that have yet to be completed by Home Depot: some of my cupboard doors were damaged and need to be replaced, one end cabinet arrived with the wrong finish, which needs to be rectified and I need to have some fill put in at the bottom of the cubby holes, as a base. I also need that crazy little stopper for my shutters! No problem; he’s making notes and he’ll take care of it.
As he’s leaving, I make a point of telling him how wonderful the staff we’ve worked with has been. Didi, Mary and Joanne have all been extraordinarily courteous, helpful and humorous. We’ve appreciated every interaction and have felt that we’ve been treated extremely well by everyone. He appreciates hearing every word – he says it’s great to hear the positives, since most consumers only ever make a point of delivering negatives. Mental note: I should put all this in writing for these employees and their managers. They really have each done a superlative job.
Back to the task at hand: washing the grout dust off the backsplash and applying the glossy sealant! It really does look pretty awesome!! Take a look for yourself: 
Next…. Finally…! The range and hood!! Dare I believe it’ll actually happen?? Stay tuned!!
~ One of Seven
